Complaints Policy

There are two types of complaint;

1. Someone dissatisfied with our service or a disgruntled buyer who may have lost out on a purchase whereby we should seek to pacify verbally.

2. Most likely a buyer who feels they have a financial claim against Parson , in particular with regards to the Consumer Protection Regulations.

When speaking with sellers, buyer, tenants and landlords Parson will always be open and honest.  If Parson have made a mistake then we will admit such a mistake and will reason with the client verbally, apologise and find a resolution.  Clients who are unhappy with our service quite often do not know what to expect or have different expectations as to level of service.  Again, Parson will apologise, advise what to do to rectify the situation and then ensure that resolution is delivered.

Should Parson not be able to pacify a complaint verbally, then  a written complaint is required.  

All letters of complaint should be sent to:

Kevin Parson
Parson Limited
Caxton House
Victoria Road
Diss
Norfolk
IP22 4JN

All complaints will be acknowledged and answered within 14 days of receipt of the complaint unless otherwise advised.

Should the complainant not be satisfied with Kevin Parson’s decision, then they have the option to further their complaint with:

The Property Ombudsman Limited
Registered office: Milford House, 43-55 Milford Street, Salisbury, Wiltshire.  SP1 2BP
Telephone 01722 333306